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Article ID: 124116, created on Dec 31, 2014, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation


Post-update task for installing other-MPFCustomProviders package fails with the following error on MPS server:

    Task ID 2568680
    Task name       Install other-MPFCustomProviders-5.5.55 (pkg_id = 10457) on MPS (host_id = 123)
    Method name     
    processOperation on SCREF:PPMOpManager:0
    Last execution output   
    Command 'cmd.exe /c Setup\MPFCustomProviders\MPFProviders.exe /qn /l Logs\MPFCustomProviders(v5.5.55)-install.log' execution failed with code 1603:
    Error during MSI installation process. To see the full log go to the host and check 'C:\Program Files\SWsoft\PEM\Logs\MPFCustomProviders(v5.5.55)-install.logMSI (s) (14:E8) [06:13:22:737]: SECREPAIR: UAC not supported and could not take approval from user
    MSI (s) (14:E8) [06:13:22:737]: SECUREREPAIR: SecureRepair Failed. Error code: 4ec42C516B0
    MSI (s) (14:E8) [06:13:22:737]:

    MSI (s) (14:E8) [06:13:22:737]: Machine policy value 'DisableRollback' is 0
    MSI (s) (14:E8) [06:13:22:737]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    Action ended 6:13:22: RegisterProduct. Return value 3.


Such error is explained in the Microsoft KB article "Windows cannot open this program because it has been prevented by a software restriction policy" error message when a user tries to open a file in Windows Server 2003.

Servers administrators might have applied restriction policies to all hosts in domain where servers with Windows 2003 and Windows 2008 or higher are installed.

Also, such an issue can be caused by incompatible update installed on MPS server: The compatibility of MS update has been introduced in scope of the request POA-88031 fixed in POA 5.5.8.


Update your environment to POA 5.5 update 8. As a temporary workaround, you may exclude Windows 2003 servers from restriction policy or uninstall MS update KB2918614 from MPS server.

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