Symptoms
Estimated Price for CS Hosting virtual server is being calculated incorrectly on the following scenarios in UX1 for specific account:
- Cloud Server > Add New Server;
- Cloud Server > Choose existing Server > Manage Server > Configure Hardware.
At the same time estimated price is being calculated correctly on the screen UX1 > Cloud Server > Choose existing server > View Expenses
.
Additional symptoms:
- affected account has another CS Hosting subscription removed previously;
- Overuse Fee for some CS hosting resources in CS Hosting Service Plan was changed since previous subscription removal.
Cause
Software-related issue CCU-19883.
Resolution
Contact your Technical Account Manager or PTA team (pta@cloudblue.com) to trace the status of the issue.