Symptoms
An attempt to place a Change Order to switch a Service Plan fails with the error like below:
"_Resource_Name_: Total amount can not be greater than Maximum value"
The destination Service Plan contains a Resource Rate with the resource in the error message with Included Amount, Min Units and Max Units equal to each other (Included Amount = Min Units = Max Units)
Cause
The issue is caused by #FND-2863 "Incorrect behavior of legacy PCP on attempt to switch plan for subscription"
Resolution
Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.
As a workaround, please, consider to set Min Units in the destination Service Plan to 0.