Symptoms

In attempt to open Reseller's Customer Control Panel the following error message appears:

 Message: "Duplicate key false"

In the pui.log on the UI server the following message can be observed:

 [default task-89] WARN  c.p.p.c.e.w.exchange.Application - Menu item 'MenuID:[exchange_web_emails]' is hidden because method hide have crashed.
 java.lang.IllegalStateException: Duplicate key false

Cause

The failure occurs because reseller has two Exchange domain services in the same subscription.

Resolution

Contact Cloud Blue Support to fix the issue.

Internal content

Link on internal Article