Symptoms

After upgarde of OAP platform from version 6.0 to 7.X staff member faces error message below on attempt to switch to Billing from Operations side:

    "There are no users with the login <firstpart>@<secondpart>"

In /var/log/pa/billing.log it represents as the following strings:

[18-11-30 14:57:13.423 APS         RQ11462 TH32401 DBG] GET http://10.10.0.1:8080//aps/2/resources?implementing(http://parallels.com/aps/types/pa/admin-user/1.1),eq(login,<firstpart>@<secondpart>)
[18-11-30 14:57:13.513 APS         RQ11462 TH32401 DBG] Response: '[]'
[18-11-30 14:57:13.514 GenericWork RQ11462 TH32401 TRC]   ...[2] *** INTERRUPTED BY EXCEPTION *** virtual int bPemRequest::getPEMUser(STLRT::Component*, Int)
[18-11-30 14:57:13.514 GenericWork RQ11462 TH32401 TRC]  ...[1] *** INTERRUPTED BY EXCEPTION *** virtual APSToken bPemRequest::getUserToken(STLRT::Component*, Int, Int)
[18-11-30 14:57:13.514 PEMGATE_Obj RQ11462 TH32401 TRC] ...[0] *** INTERRUPTED BY EXCEPTION *** ListResult* PEMGATE::GetBillingTreeApplicationsList(Int)

Attempts to request information from APS-Bus returns an empty response:

curl -kE /usr/local/pem/APS/certificates/poa.pem "https://127.0.0.1:6310/aps/2/resources?implementing(http://parallels.com/aps/types/pa/admin-user/1.1),eq(login,<firstpart>@<secondpart>)"
[]

Cause

Discrepancy between APS-Bus and Database. On APS-Bus the login property value equals value from email filed. It can be checked using following APS request (using domain tld as a part of login name "<firstpart>@<secondpart>.tld"):

curl -kE /usr/local/pem/APS/certificates/poa.pem "https://127.0.0.1:6310/aps/2/resources?implementing(http://parallels.com/aps/types/pa/admin-user/1.1),eq(login,<firstpart>@<secondpart>.tld)"
[
        {
                "aps":
                {
                        "type": "http://parallels.com/aps/types/pa/admin-user/1.2",
                        "id": "7ce38ece-ac52-4204-beb2-034860282c96",
                        "status": "aps:ready",
                        "revision": 7,
                        "modified": "2015-07-28T15:03:17Z"
                },
                "additionalName": null,
                ...
                "email": "<firstpart>@<secondpart>.tld",
                ...
                "login": "<firstpart>@<secondpart>.tld",
                ...
        }
]

Meanwhile in BA > Users this user login name is <firstpart>@<secondpart>

Resolution

Information about user login can be propagated using following way:

  1. Open BA > Users > required user or BA > Reseller > Users > required user
  2. Press button Edit
  3. Press button Save (No changes are required)

Internal content

Link on internal Article