Symptoms

Sales Order for Office 365 subscription placed with use existing Microsoft account option. It fails: 

Internal error: APSC: Language es is not supported in country AD...

Cause

Software-related issue #APSA-19662: "Office365: Sales Order fails: "Language es is not supported in country AD."

Resolution

  1. Check the Country field value of customer account has equal value on both OA and Microsoft side;
  2. Contact pta@odin.com or TAM to trace the status of the issue.

Internal content