Symptoms
- Login under a Customer Account in CCPv2
- Go to Users and select a User
- Click Edit and change some information about the User
Manage Contacts Supported is set to Automatic Update, however the change is not synchronized to registrar
Cause
The issue is caused by fact that in case if a User info is changed in CCPv2 an Event User Updated is not generated in Billing.
The above behavior is reported as a software-related issue #PBA-84283 "User Updated Event is not generated if User Information is updated from CCPv2"
Resolution
Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.
As a workaround the changes can be done in PCP or CCPv1 may be used for this purpose.