Symptoms
Task Upgrading resources of application 'Office 365'
fails:
Internal error: APSC: Upgrade to ver. 17.2.1-4 : resource 9dd1d9bc-...-069070fbf049 of type 'office365app' (http://www.parallels.com/Office365/Office365app/1.22) for APS application 'Office 365-17.2.1-4' :
API for service with base domain 'example.com' is not supported..
Cause
Application instance misconfiguration. User specified as Administrator's login for connecting to Microsoft Online
should have UPN based on *.onmicrosoft.com domain.
Resolution
- Create proper administrator according to the Creating Administrative User documentation article;
- Specify its credential info in the Office 365 application instance settings (
Administrator's login for connecting to Microsoft Online
andAdministrator's password for connecting to Microsoft Online
fields); - Restart the IIS service on the Office 365 Endpoint host;
- Restart failed upgrade task.