Symptoms

  1. In Provider Control Panel > Cloud Infrastructure > Virtual Servers Click any server and go to the history tab, initially it will load with no items found

  2. 'Monitor' tab does not load with the error:

    Resource usage is not available for the server.

  3. In /var/log/pa/vps.log on Instance Manager node the following events could be found:

    2018-02-20 05:42:59,437 (f3f0adee-2ec8-4e97-ab07-f3c9c293e1d4) DEBUG LazyListImpl [Grizzly-worker(4)] - Waiting for the next element, fetched so far: 0
2018-02-20 05:42:59,537 (f3f0adee-2ec8-4e97-ab07-f3c9c293e1d4) ERROR LazyListImpl [Grizzly-worker(4)] - LazyList max poll time exceeded
2018-02-20 05:42:59,538 (f3f0adee-2ec8-4e97-ab07-f3c9c293e1d4) DEBUG LazyListImpl [Grizzly-worker(4)] - No more elements
2018-02-20 05:42:59,538 (f3f0adee-2ec8-4e97-ab07-f3c9c293e1d4) DEBUG LazyListImpl [Grizzly-worker(4)] - No more elements in the iterator
2018-02-20 05:42:59,538 (f3f0adee-2ec8-4e97-ab07-f3c9c293e1d4) INFO  CustomLoggingFilter [Grizzly-worker(4)] - 22841 * Server out-bound response
22841 < 200
22841 < Content-Type: application/xml
22841 < x-paci-request-id: f3f0adee-2ec8-4e97-ab07-f3c9c293e1d4
22841 < 
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<ve-history>
    <history-request-time-out/>
</ve-history>
2018-02-20 05:42:59,669 () DEBUG ResultSetIterator [VF executor thread #196 @COMMON] - ResultSetIterator - ended

Cause

Software-related issue #CCU-17675 Empty VE History tab - LazyList max poll time exceeded

Resolution

For VE History, press Refresh button on top-right corner, all history events will appear.

For the performance graphs on the 'Monitor' tab, there is no workaround, the fix is planned in one of the future updates.

Internal content