Symptoms
Customer purchased Office 365
subscription recently and used the Synchronize Now
link. Some of its users got removed unexpectedly:
Deleted 1 user:
- admin@subdomain.onmicrosoft.com
sitelog
entries upon user processing are:
DEBUG sync : User 'admin@subdomain.onmicrosoft.com' has no UsageLocation and has not AssignedLicenses will be skipped for sync operation.
...
DEBUG sync : Save the actual license assignment for the users...
DEBUG sync : Local user admin@subdomain.onmicrosoft.com has no coresponding cloud user. It will be deleted
Cause
Software-related issue #APSA-19502
Resolution
The issue has been fixed in Office 365 17.3.1
application package version ( Office 365 17.3.1 ). Consider application upgrade.