Symptoms

Task Configure site application (instance_id = ####) on DS #### fails with unspecified error:

Error 199(The operating system cannot run this application program) at execute '$tmp$configure.php$batch$.bat' on server 'WINNODE1.domain.local'

Output:

    Site error: the file <b>C:\CustomerData\webspaces\webspace_00129520\siteapps\ParallelsPresenceBuilder-21616\scripts\$tmp$configure.php.php</b> requires the ionCube PHP Loader ioncube_loader_win_5.3.dll to be installed by the website operator. If you are the website operator please use the <a href=&quot;http://www.ioncube.com/lw/&quot;>ionCube Loader Wizard</a> to assist with installation.
    Error:
    No log handling enabled - turning on stderr logging
    Cannot find module (IP-MIB): At line 0 in (none)
    Cannot find module (IF-MIB): At line 0 in (none)
    Cannot find module (TCP-MIB): At line 0 in (none)
    Cannot find module (UDP-MIB): At line 0 in (none)
    Cannot find module (HOST-RESOURCES-MIB): At line 0 in (none)
    Cannot find module (SNMPv2-MIB): At line 0 in (none)
    Cannot find module (SNMPv2-SMI): At line 0 in (none)
    Cannot find module (NOTIFICATION-LOG-MIB): At line 0 in (none)
    Cannot find module (UCD-SNMP-MIB): At line 0 in (none)
    Cannot find module (UCD-DEMO-MIB): At line 0 in (none)
    Cannot find module (SNMP-TARGET-MIB): At line 0 in (none)
    Cannot find module (NET-SNMP-AGENT-MIB): At line 0 in (none)
    Cannot find module (DISMAN-EVENT-MIB): At line 0 in (none)
    Cannot find module (SNMP-VIEW-BASED-ACM-MIB): At line 0 in (none)
    Cannot find module (SNMP-COMMUNITY-MIB): At line 0 in (none)
    Cannot find module (UCD-DLMOD-MIB): At line 0 in (none)
    Cannot find module (SNMP-FRAMEWORK-MIB): At line 0 in (none)
    Cannot find module (SNMP-MPD-MIB): At line 0 in (none)
    Cannot find module (SNMP-USER-BASED-SM-MIB): At line 0 in (none)
    Cannot find module (SNMP-NOTIFICATION-MIB): At line 0 in (none)
    Cannot find module (SNMPv2-TM): At line 0 in (none)" code="0x80004005" executeSeqNo="4"><errorSource namespace="PEMUtils" procedure="RemoteExec"

Cause

IonCube loader extension is not enabled on the windows hosting node.

Resolution

In order to fix this issue it is required to enable ionCube loader extension on WINNODE1.domain.local:

  1. Locate ioncube_loader_win_5.3.dll on web server WINNODE1.domain.local. By default the location is C:\Program Files (x86)\SWsoft\PEM\ionCube\ioncube_loader_win_5.3.dll

  2. Add extension path at the end of the file C:\PHP5\php.ini:

    zend_extension="C:\Program Files (x86)\SWsoft\PEM\ionCube\ioncube_loader_win_5.3.dll"
  3. Rerun failed task.

Internal content