Symptoms

Customer is unable to purchase an Office 365 license through CCPv2 Marketplace due to incorrect representation of subdomain form - standart domain creation form is represented instead of subdomain.

Billing customizations are applied in accordance with Knowledge Base article. Service templates and plans are configured properly.

Cause

Support of CCPv2 Marketplace has been implemented in Office 365 18.1 in scope of request APSA-17633.

CCPv2 Marketplace is not supported in earlier verions of Office 365 application.

Resolution

Please contact your Technical Accoun Manager or Pooled Technical Associate (pta@odin.com) in order to schedule upgrade of Office 365 application to version 18.1.

Internal content