Symptoms

API call dns.syncDomainRegistrationInfo was sent with the parameter isWhoisPrivacy set to true, but the status of Whois privacy in Advanced Settings in CCP v2 is still shown as Disabled.

Cause

Whois privacy status in CCP v2 depends on the status of the resource (Whois privacy) on the subscription. It will be shown as Enabled only when the resource status is Installed.

Internal content