Symptoms
Office 365 synchronization fails:
Failed to add 1 user(s):
- user1.name@example.com (Missing or invalid default region.)
The countryName
var value is set correctly (sitelog
):
AddCountry(c, "COL", "co", "es", "Colombia");
...
"addressPostal":{"countryName":"Colombia"
Cause
Incorrect country was set for affected users from CCPv1
mode.
Software-related issue #APS-43389 has been addressed to Odin platform Development team.
Software-related issue #APSA-15355 has been addressed to Office 365 application Development team.
Resolution
Workaround:
- Switch affected account to
CCPv2
mode; - Specify the correct country name for affected users;
- Switch mode to
CCPv1
back and repeat the synchronization.
Please contact pta@odin.com or TAM to trace the status of the software-related issue.