Symptoms

Office 365 synchronization fails:

Failed to add 1 user(s):
- user1.name@example.com (Missing or invalid default region.)

The countryName var value is set correctly (sitelog):

AddCountry(c, "COL", "co", "es", "Colombia");
...
"addressPostal":{"countryName":"Colombia"  

Cause

Incorrect country was set for affected users from CCPv1 mode.

Software-related issue #APS-43389 has been addressed to Odin platform Development team.
Software-related issue #APSA-15355 has been addressed to Office 365 application Development team.

Resolution

Workaround:

  1. Switch affected account to CCPv2 mode;
  2. Specify the correct country name for affected users;
  3. Switch mode to CCPv1 back and repeat the synchronization.

Please contact pta@odin.com or TAM to trace the status of the software-related issue.

Internal content