CloudBlue Technical Support

Symptoms

1. The error below prevents from successfully disabling Lync subscription:

   Internal error: APS suspendable resource '18b14338-679a-418a-9e2c-f5931a7ce701' was NOT disabled.
   

2. The logs on Lync endpoint contain the error:

   EXCEPTION: System.Management.Automation.ActionPreferenceStopException: Command execution stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Cannot bind parameter 'Identity' to the target. Exception setting "Identity": "The location cannot be null or empty."
      at Parallels.APSCommon.PowerShellUtils.PowerShellRunspace.ExecuteScript(String scriptContent, Int32 timeout)
      at Parallels.Lync.Common.PowerShell.LyncPowerShellRunspace.ExecuteScript(IScript script)
      ...
      ...
   [2017-12-03 17:50:37.1522  8d9537b8-ed91-0003-7215-9d8d91edd201  11  ERROR] Method OrganizationsController.Disable calling failed. Reason:Execution problem: Command execution stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Cannot bind parameter 'Identity' to the target. Exception setting "Identity": "The location cannot be null or empty."
   [2017-12-03 17:50:37.1522  8d9537b8-ed91-0003-7215-9d8d91edd201  11  ERROR] StackTrace:   at Parallels.Lync.Common.PowerShell.LyncPowerShellRunspace.ExecuteScript(IScript script)
      at Parallels.Lync.Common.Actions.ResponseGroups.UpdateRgWorkflowsAction.Execute(IPowerShellRunspace runspace, IOpenApiTools openApiTools)
      at Parallels.Lync.Common.ActionProcessor.Execute()
      at Parallels.LyncHP.ProvisioningGateway.Controllers.OrganizationsController.UpdateOrganizationResources(String organizationId, Boolean enable)
      at Parallels.APSCommon.WebApi.ApiControllerBase.<>c__DisplayClass6.<ExecuteControllerAction>b__5()
      at Parallels.APSCommon.WebApi.ApiControllerBase.ExecuteControllerActionImpl(String methodName, Boolean reportErrorSensitiveInfo, Func`1 action, Object[] methodParams)
   

Cause

Subscription contains Lync Call Groups not completely provisioned. The corresponding provisioning tasks were canceled but the items were created on APS bus. The attribute "Identity" (representing Lync's location) was never assigned to call groups thus when subscription was being disabled, the Endpoint could not handle the items with empty "Identity" propery.

Resolution

Contact Odin Technical Support To resolve the case.

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