Symptoms
While trying to open web console (in PCP or CCP) the following error appears: 'web console initialization failed'.
In vps.log
the following message could be seen:
(1b7df13c-5e63-401a-b2a2-18b19d6d6136 start_console_cb callback) ERROR LogConfigureConsoleCallback [Thread-815] - ERR network adapter (p5p4) not found: failure PRL_ERR_NETWORK_ADAPTER_NOT_FOUND
(1b7df13c-5e63-401a-b2a2-18b19d6d6136 start_console_cb callback) ERROR LogConfigureConsoleCallback [Thread-816] - ERR is_vz7 ? get_vnc_host_port_vz7 : get_vnc_host_port_pcs6(configure_console_cb, console.c, 524): failure: PRL_ERR_NETWORK_ADAPTER_NOT_FOUND
Where p5p4
is the name of frontnet interface.
Cause
Backnet NIC is selected as backnet/shared/pstorage - OA configuration allows this - and is not included in virtual bridge. OACI does not support such configuration for legacy purposes.
Resolution
CCU-17449
has been confirmed to be the root cause of this issue. Please contact your Technical Account Manager or Pooled Technical Associates team pta@cloudblue.com in order to workaround the issue.