Symptoms
WPB publishing fails with error:
Cannot connect to Parallels Presence Builder Server. Please contact the server administrator.
Despite the error sitebuilder log contains the evidence of successful operation: (
/usr/local/pem/vhosts/xxxxx/webspace/siteapps/ParallelsAutomationforWebPresence-72/htdocs/tmp/sitebuilder.log
)2017-11-26T05:47:41+01:00 [INFO] /JsonApi/ The site with UUID '973c2541-fd88-e099-618c-07a16a996efa' has been successfully published. The site UUID: 973c2541-fd88-e099-618c-07a16a996efa The publication target: ftp://ftp01@203.0.113.2/webspace/httpdocs/bebelins.com The publication URL: http://example.com 203.0.113.2 http://wpb.srv-hostalia.com/Editor Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 2017-11-26T05:47:41+01:00 [DEBUG] /JsonApi/ The publication process was finished.
Cause
The site publishing takes more time that Apache timeout is. WPB session expires by the time publishing script completes and Apache cannot handle its response.
Resolution
Find Apache configuration file:
$ ps auxffww | grep httpd.conf root 730 0.0 0.0 147580 3808 ? Ss 2016 16:53 /usr/sbin/httpd -f /usr/local/pem/etc/apache/httpd.conf_pem
- Increase the timeout value in it.
- Reload the web server configuration: $ /etc/init.d/pemhttpd reload ... reload succeeded root@linsb:~/odin