[Office 365] Attempt to activate subdomain fails with "Customer details are missing"

Modified on: Thu, 23 Jan, 2020 at 5:41 AM

Operations Automation Operations Automation:7.2 Operations Automation:7.4 Operations Automation:7.x

Symptoms

The Office 365 tab in CCP invites to activate subdomain. Activation attempt fails with the following error:

    Can't create account: Customer details are missing

The following lines might be observed in sitelog on the application endpoint during subdomain activation:

    [   7] ERROR aps_endpoint: Error occured during customer creation.
    Partner Exception:
    Error Category: BadInput
    Service Error Payload:
    Error code: 2001
    Error message: Customer details are missing
    Error data:
    billingProfile.defaultAddress.addressLine1

In the meantime, Sales Order may be in the Long Running Operation status, and there is Provisioning "Subscription" for the APS application Office 365 task, which queues with the Rescheduled status.

Cause

Postal address is not filled in the Account Details.

Resolution

Fill the Postal Address as per the documentation:

https://download.automation.odin.com/oa/7.2/oapremium/portal/en/customer_ccpv1_guide/index.htm?fileName=84846.htm

Internal content

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