Symptoms

Office 365, "Use existing Microsoft account" option was specified upon Order placement.

"Provisioning "Subscription" for APS application Office 365" task fails:

    "code": 500,
    "message": "GRAPH API Error: One or more properties contains invalid values.",

sitelog error:

DEBUG flow        : CSP: Change admin password of customer 'Test Customer 1'
...
StackTrace: 
ERROR aps_endpoint: SubscriptionsController.Post finished by exception Parallels.Office365.Azure.Response.GraphClientException: GRAPH API Error: One or more properties contains invalid values.
ERROR aps_endpoint: Parallels.Office365.Azure.Response.GraphClientException: GRAPH API Error: One or more properties contains invalid values.

Cause

Endpoint is trying to forcibly change Global Administrator user password on the Microsoft side and facing the following situation: Endpoint DB contains password, generated by the Endpoint itself, while another native password was already set on Microsoft portal side by customer himself.

This behavior has been submitted to Odin Development team as request #APSA-19112: "GRAPH API Error: One or more properties contains invalid values".

Resolution

The issue has been permanently fixed in the Office 365 17.2 package. It is recommended to upgrade the Office 365 application to the lates available version.

Until the application is upgraded, please contact Odin Technical Support to apply a workaround for this case.

Internal content

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