Symptoms

Office 365 license provisioning fails.

sitelog error:

ERROR aps_endpoint: SubscriptionsController.OnSubscriptionChanged finished by exception
Office365.PBA.PBAException: Server returned a fault exception: [-1] ... User Disabled.

Cause

Billing API request cannot be completed: BA API user specified in the User name for connecting to Business Automation API Application Instance property is disabled.

Resolution

Please enable the user in the Billing CP.

Internal content