Symptoms
Customer cannot buy new licenses on CCPv2 > Office 365
screens. Buttons Buy More
and Buy New License
are:
1. Not visible;
2. Hang in infinite loading;
Cause
Settings in Provider CP > BA > System > Settings > Customer CP
:
Visibility of Billing Screens in CCP v2
Show Orders/Subscriptions *No*
Show Invoices/Payments *No*
Resolution
Set these settings to Yes and check CCPv2
interface.
Case, when both settings are set to No, but Buy New License
and Buy More
buttons are visible anyway has been reported to Odin Development team as request #APSA-19078: "CCPv2: "Buy New License" button is still visible despite the disabled "Visibility of Billing Screens in CCP v2" option".
Please contact pta@odin.com or TAM to trace the status of the request.