Symptoms

  1. On attempt to place a new order for Office365 via Biling control panel, the option to use an existing Microsoft account is missing.

  2. Office365/Azure orders fail with the below error:

    The order provisioning has failed.
The last error - "Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: Failed to parse 'aps_defaults_o365' activation parameter value. Line 1: syntax error.. Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: Failed to parse 'aps_defaults_o365' activation parameter value. Line 1: syntax error..".
Please check the "Provisioning item" (details) and the last items of the "Service Status History" (details) of the associated subscriptions for more details. As soon as you fix the problem, resubmit this order for provisioning.
Additional information about this error in Parallels Knowledge Base - Click here to find a solution

Cause

Either Office365/Azure customization was not applied, or some customization files are missing from Billing server.

Resolution

  1. For Office365: check if the BM_ProvisioningParams.xml file exists at the directory /usr/local/bm/customization.o365
  2. For Azure CSP: check if the BM_ProvisioningParams.xml file exists at the directory /usr/local/bm/customization.azure

The required BM_ProvisioningParams.xml file can be found in the below KB articles. It is also recommended to make sure the whole customization was applied correctly:

Internal content