Symptoms

Office365 prepareMOSI2CSP.py script returns the following error:

Unable to prepare the OA customer account '5432' (MOSI customer '3b6c35ed-...-50512acd5aa2') because there is no Office 365 default domain available.

Cause

adminLogin property value is set to null for affected accounts.

Resolution

For APS 1.2 target account:

  1. Find the following property in the csts table of storage.db Office365 Endpoint DB: 

    "adminLogin": null,

  2. Find the correct administrator login on the Microsoft side: 

    PS C:\Users\pem_admin\Desktop> Get-MsolUser -TenantId 9e4865d6-1873-4d49-9639-85d7dcc9723c

UserPrincipalName
admin@kpn1670816.onmicrosoft.com
  3. Replace the empty adminLogin property with the real one in the storage.db
  4. Use the "Edit \ Submit" option on the "Office365" tab of CCPv1 (note, this is for APS 1.2 only)
  5. Launch the prepareMOSI2CSP.py script again

For APS 2.0 target account:

Refer to the [Troubleshooting] Conversion from Syndication Partner Program to CSP Program public KB article to obtain the solution.

Internal content