Symptoms
- CCP tab Mimecast does not open and loading forever.
Browser console shows the error message:
aps.js:8994 TypeError: Cannot read property 'usage' of undefined at upsell.js:48 at signalListener (aps.js:8494) at signalWaiting (aps.js:8485) at Deferred.resolve (aps.js:8649) at /aps/2/packages/79b139bd-2bf2-48f8-a4a4-1ca750e99f4d/ui/js/helpers/getBillingInfo.js:79 at signalListener (aps.js:8494) at signalWaiting (aps.js:8485) at Deferred.resolve (aps.js:8649) at signalDeferred (aps.js:8538) at aps.js:8527 "TypeError: Cannot read property 'usage' of undefined at https://controlpanel2.cobwebsolutions.net/aps/2/packages/79b139bd-2bf2-48f8-a4a4-1ca750e99f4d/ui/js/upsell.js:48:49
Cause
When requesting the information about subscription resources APS application expects OA to return resource property 'usage' but it does not.
Resolution
Contact APS vendor to address the case.