Symptoms

  1. CCP tab Mimecast does not open and loading forever.
  2. Browser console shows the error message:

    aps.js:8994 TypeError: Cannot read property 'usage' of undefined
        at upsell.js:48
        at signalListener (aps.js:8494)
        at signalWaiting (aps.js:8485)
        at Deferred.resolve (aps.js:8649)
        at /aps/2/packages/79b139bd-2bf2-48f8-a4a4-1ca750e99f4d/ui/js/helpers/getBillingInfo.js:79
        at signalListener (aps.js:8494)
        at signalWaiting (aps.js:8485)
        at Deferred.resolve (aps.js:8649)
        at signalDeferred (aps.js:8538)
        at aps.js:8527 "TypeError: Cannot read property 'usage' of undefined
        at https://controlpanel2.cobwebsolutions.net/aps/2/packages/79b139bd-2bf2-48f8-a4a4-1ca750e99f4d/ui/js/upsell.js:48:49
    

Cause

When requesting the information about subscription resources APS application expects OA to return resource property 'usage' but it does not.

Resolution

Contact APS vendor to address the case.

Internal content

Link on internal Article