Symptoms

  1. The task "Provisioning "Panel_6_0" for APS application Plesk in VPS Panel" fails with error:

    APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource e2094dc9-e0ab-4344-a99f-a16db5f33d17 of type 'panels' (http://www.parallels.com/aps/plesk/panel/1.4) for APS application 'Plesk in VPS Panel-1.3-3': Server-side error.

Body: {
"source": "PACI",
"message": "Server-side error",
"details": "java.lang.NullPointerException\n\tat com.parallels.paci.vps.helpers.impl.ExecHelperImpl$Windows.tmpdirPath(ExecHelperImpl.java:229)\n\tat com.parallels.paci.vps.helpers.impl.ExecHelperImpl.getAppDeployDir(ExecHelperImpl.java:128)\n\tat com.parallels.paci.vps.helpers.impl.AppProxyHelperImpl.deploy(AppProxyHelperImpl.java:82)\n\tat com.parallels.paci.vps.helpers.impl.AppProxyHelperImpl.install(AppProxyHelperImpl.java:165)\n\tat com.parallels.paci.vps.rs.operations.impl.EnvOperationsImpl.installApplication(EnvOperationsImpl.java:490)\n\tat sun.reflect.GeneratedMethodAccessor2168.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.lang.reflect.Method.invoke(Method.java:606)\n\tat com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)\n\tat
  2. Despite the error the Plesk provisions successfully and task completes successfully after a while.

Cause

Software issue #CCU-10665. The fix is planned to be included in one of the future product updates.

Resolution

Contact your Technical Account Manager or PTA team to trace the status of #CCU-10665.

Internal content