Symptoms
Reconciliation report creation fails with the following error:
Server returned a fault exception: [-1] SUQgY2Fubm90IGJlIGVtcHR5LiAKRXJyb3IgQ29kZTogMHhjZDBiODIwOC4KUmVwb3J0IElEOiAzNzUwMjA3Cg== (ID cannot be empty. Error Code: 0xcd0b8208. Report ID: 3750207)
In the billing.log on the Billing Application Node an error like the following may be found:
[17-05-26 23:39:15.298 BM_Object RQ2362064 TH03718 NTE] Entering method BM.SubscriptionDetailsGetEx_API(user = 1001010, SID = 0, lang = en, request = 2362064, localObject = 0, transaction = 3647425
...
[17-05-26 23:39:15.298 ADict RQ2362064 TH03718 NTE] Language::get("ID cannot be empty. ") = NOTFOUND
[17-05-26 23:39:15.298 BM_Object RQ2362064 TH03718 NTE] ExceptionResult: ID cannot be empty.
Cause
Issue is acknowledged as APSA-18305.
Resolution
Contact your Technical Account Manager to clarify status of the issue.