Symptoms

Office 365 Conversion from Syndication Partner Program to CSP (Subscription Preservation Mode) fails. The following error could be seen in the error...csv file, generated by migration script:

 Unable to prepare the import data because of error: The appropriate service plan can not be found

Cause

One of these steps is missing:

  1. The Office 365 APS 2 CSP service plan includes all necessary Office 365 offers so that they can replace the Office 365 offers of the Office 365 syndication service plan.
  2. If the Office 365 syndication service plan includes 'DNS Hosting' and non-Office 365 resources, the same resources are included into the Office 365 APS 2 CSP service plan; the limits of the resources are set to the same values.
  3. Same as 2., but for OA service templates: the same non-Office 365 resources should be present in both source and target service templates.
  4. The Office 365 APS 2 CSP service plan is added to the allowed upgrade paths of the Office 365 syndication service plan.
  5. In the Office 365 APS 2 CSP service plan, Show in Store is set to Yes for all Office 365 resource rates.

Resolution

Complete all the steps for service plans according to documentation.

Additionally, a more detailed error for the specific account could always be found in the Office 365 Endpoint log C:\inetpub\wwwroot\Office365Application\App_Data\sitelog. For example:

2017-01-01 12:34:56,021 [ 13] DEBUG aps_endpoint: The service plan '100' contains the resource rates [101010] with non-zero included amount but the customer tenant does not have the corresponding cloud subscriptions.

Internal content