Symptoms
CCPv2 Home screen is loading too slow, for example 30 to 60 seconds. Browser debug console shows delay in the following request:
https://cp.provider.tld/aps/2/resources/.../pc/plan-by-app-id?appId=http://www.parallels.com/products/poa/cloud/infrastructure
The affected account has OACI subscription(s).
Cause
The issue was recognized as CCU-16417: Performance problem in PlansListFeesWithTaxesGet_API. The issue affects accounts that have OACI subscriptions; the delay depends on amount of OACI service plans.
Resolution
Currently there is no workaround for the issue. Please contact your Technical Account Manager in order to clarify status of CCU-16417.