Symptoms
CCPv1 is in use. When logging into CCP the main frame is empty.
Issue is reproducible only via brand.
Account tab in CCP throws an error:
Table Account doesn't contain row with id Int32(NULL).
In /var/log/pa/console.log
on the OA Management Node the following error can be found:
The reference to entity "1" must end with ";"
Cause
Typo in Web-analytics Integration setting in the affected brand properties.
There is a non-encoded ampersand sign &
in Tracking code.
Resolution
- Go PCP > Settings > Brands > cp.provider.com > Web-analytics integration
- Press Edit
- Change the standalone ampersand signs to
&
.