Symptoms

Operation with Office 365 ( Order placement or provisioning ) fails with an error:

Cannot create Crypto Service Provider: There is not enough space on the disk.

Cause

There can be two reasons for it:


1) Microsoft Provisioning Gateway (O365 endpoint) server has ran out of disk space.

2) Unexpected failure on IIS side.


Resolution

If the issue is related to (1):

  1. Increase disk space or compress old log files on Microsoft Provisioning Gateway server.
  2. Resubmit sales order or retry placing a new order.


If the issue is related to (2):

       1. Login to the O365 endpoint. 

       2. Go to start > IIS Manager.

       3. Click on O365 website (next to default website) and then click on restart. Note: It happens very quickly, you might not see any effect. Just check if the issue is still there.

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