Symptoms

The customer changed Company Name (or some other information) from the CCP, the change is visible in BA control panel, but information on OA side was left unchanged.

Cause

PEMGATE method UpdateAccountToPEM not attached to the event "Account Information Updated" (most probably due to old bug on upgrade from 4.4.6 to 5.0).

Resolution

Create and attach the required handler:

  1. Home > System > Settings > Events > Event Type Account Information Updated
  2. Event Handlers tab

  3. Add New Event Handler

    Event Type  Account Information Updated
Object  PEMGATE
Method  CopyAccountDataToPEM
Condition   
Event Handler Parameters    Named
Signature   integer AccountID
Protocol    Stellart
Max attempts    1
Repeat interval (seconds)   1
Synchronous No
Delay (minutes)     
Priority

Internal content