Symptoms

On attempt to purchase Office365 subscription using the Use an existing Microsoft account option in CCP or Online Store the following error appears:

Error occurred: please check your input correctness and try again

Also in browser console:

POST https://cp.provider.com/aps/2/resources/0a365b26-b4b2-414b-92a6-b1bc77bfdd0d/getDomainOwnershipDetails 403 (Forbidden)

or:

error:
"APS::Util::AccessViolation"
message:
"The operation on resource '47f13bc9-531a-426a-8023-b035a86e1edb' is not allowed."

Cause

Software-related issue #APSA-16762: "Cannot create in Online Store new OA account, using an existing Microsoft account".

Resolution

Contact Odin Technical Support Team

As a w\a please apply the KB128673

Internal content

Link on internal Article