Symptoms

Detailed error message is not displayed for the orders in the Provisioning Failed status.

  1. Home > Operations > Orders
  2. Choose any Order in Provisioning Failed status

Vendor warning which contains an error message is not displayed:

Cause

Non-default order flow is used, warning is not configured for the order status.

Resolution

  1. System > Settings > Order Processing > All Order Flows
  2. Choose the required Order Flow
  3. Proceed with SO > Order Statuses > PF
  4. Set up Vendor Warning like it is under default flow:

    The order provisioning has failed. The last error - "@@LastErrStatHi@". Please check the "Provisioning item" (@@LinkProv@) and the last items of the "Service Status History" (@@LinkStat@) of the associated subscriptions for more details. @@ResubmitOrder@

The result will be:

Internal content