Symptoms

  1. Tab 'Office 365' opens too long in CCP.

  2. Browser's debug tools show that OA requests the locale file that does not exist on the server:

    /aps/2/packages/7432bb4e-734c-47ec-862d-3a7ff031d862/i18n/no_NO.json

    The request takes about 30 seconds to execute.

Cause

OA does not properly handle the 404 response from management node (regarding missing locale file) and keeps hanging until request is interrupted by timeout. Then CCP keeps loading with English locale

The behavior is caused by software issue #APS-23439. The fix is planned to be included in one of the future product update.

Workaround.

As a workaround English locale file (en_EN.json) can be copied to requested file (in this case no_NO.json) on the management node.

Contact Odin Technical Support to apply it.

Internal content