Symptoms
Office365 executing configuration script
task fails:
error id "validation-error",setting id "Configuration": Method edit_customer calling failed.
Reason:SubscriptionDisabledFault Method: SetSubscriptionQuantity
In sitelog
:
<b:SubscriptionState>SUBSCRIPTION_STATUS_DISABLED</b:SubscriptionState>
Cause
Subscription is disabled on the MOP side.
Resolution
Find out the reason of such subscription status:
- Check
XMLPayload
content for this customer account for cancellation request was sent from OA side; - Check that subscription in question does not have disabled parent subscription (in case Sharepoint Storage, for instance);
- Check failed or canceled tasks, related to this subscription;
In case it has not helped, please, contact Microsoft support to re-activate the subscription.