Symptoms
National characters are displayed incorrectly in customers' names or in other places in OA control panel. There are special characters, e.g. � or others, instead of proper letters.
Cause
If pau service is restarted using init script /etc/init.d/pau restart, it can start with a different environment locale, depending on what is set on the OA management node server. This issue is reported to OA maintenance team as POA-98742: PAU script is dependent on environment locale.
pau service could also start with incorrect encoding after full management node restart, which has been fixed in scope of POA-102245, included into OA 6.0 Update 8.
Resolution
Make sure pau service is started with UTF-8 encoding:
[root@osscore ~]# grep encoding /var/log/pau/console.log
JAVA_OPTS: -server -Xms1303m -Xmx1303m -XX:MaxPermSize=256m -Djboss.modules.system.pkgs=org.jboss.byteman -Djava.awt.headless=true -Dfile.encoding=UTF-8 -Dsun.jnu.encoding=UTF-8
After that, all incorrect symbols should be corrected in CP by editing/committing the required data. In case an automated solution is required to be applied on all accounts, contact Odin Technical Support.