Symptoms

Create new domain with Internal hosting type in PCP > Services > Domains, click on the domain, swtich to DNS > DNS records > Add new DNS record, set DNS Record Type to PTR, fill other fields and try to save it. The form posts data, but nothing happens, and the form just refreshes without any error messages or additional information.

Cause

POA-95888: Unable to create DNS record with PTR type inside any domain DNS zone in Operations Automation

Resolution

The issue has been fixed in OA 6.0 update 6. As a workaround the PTR record can be created via API method pem.createDNSRecord. Example of the API request is provided below:

<?xml version="1.0" ?>
<methodCall>
        <methodName>pem.createDNSRecord</methodName>
        <params>
            <param>
                    <value>
                            <struct>
                                    <member>
                                            <name>domain_name</name>
                                            <value>testdomain.tld</value>
                                    </member>
                                    <member>
                                            <name>host</name>
                                            <value></value>
                                    </member>
                                    <member>
                                            <name>type</name>
                                            <value>PTR</value>
                                    </member>
                                    <member>
                                            <name>data</name>
                                            <value>testdomain.osa.tld</value>
                                    </member>
                            </struct>
                    </value>
            </param>
    </params>

Internal content