Symptoms

On an attempt to move a subscription over to another account, the following error is received:

    Parallels Operations Automation error #extype_id #42, module_id #SaaS, 
    Cannot change subscriptions owner. APS application in a subscription cannot be    migrated. 
    Error Code: 0xb619b247. Click here to find a solution
    Report ID: 346370

Requirements from the documentation - are met.

Cause

It's a known issue, it can happen when 2 subscriptions with the same application are migrated together, in one call.

Resolution

Move subscriptions manually one by one via pem.moveSubscriptions API call to a desired account (execute on MN):

    curl --data '<methodCall><methodName>pem.moveSubscriptions</methodName><params><param><value><struct><member><name>subscription_ids</name><value><array><data><value><i4>**SUB_ID**</i4></value></data></array></value></member><member><name>new_account_id</name><value><i4>**ACC_ID**</i4></value></member></struct></value></param></params></methodCall>' -X POST http://**MN_IP**:8440/RPC2

Where SUB_ID is ID of a subscription to be migrated, ACC_ID ID of a target account, MN_IP is IP address of a Management Node.

Internal content