Symptoms

Office 365 task is failing with output like:

Task ID 873613
Task name   APS application 'Microsoft Office 365', id 101, instance 2878 -> service 'customer', instance 5670: executing configuration script
Task description    APS application 'Microsoft Office 365', id 101, instance 2878 -> service 'customer', instance 5670: executing configuration script
Subscription ID 1005744
Parent task ID  873326
Queue name  aps_application_instance2878
Method name taskExecuteApplicationInstanceScript
Execution status     Failed
Start not earlier than  Oct-31-2013 11:28
Finished    Oct-31-2013 11:28
Output  Application configuration script reported errors: '
Method edit_customer calling failed. Reason:Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).'

Cause

There is some incorrectly specified offer ID in activation parameters of Office 365 main resource type with Application type.

Resolution

  1. Find incorrect offer IDs in Provider Control Panel under Services > Applications > Microsoft Office 365 > Resource Types > Microsoft Office 365 base > Activation Parameters > Global Settings. The Offer ID value should match the pattern 32 digits with 4 dashes xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

  2. Correct these offer IDs.

Internal content