Symptoms

The customer with some expired subscription(s) haв been put on hold. Overdue invoices were paid and the customer was released from credit hold. Expired subscription was also started along with the rest, not expired subscription. Why does this happen?

Cause

The situation is caused by the bug with id #PBA-49026 ("Releasing expired subscription from Credit Hold changing its Service Status to Running"). The subscription will be stopped with the next daily billing process.

Internal content