Symptoms

Resource upgrade order does not contain any Provisioning Items in the Control Panel. Checking the Order details in the BA database we can see that Order has a Provisioning Item which is stuck in the "Parent Order Item still in progress" status.

Cause

Resource which is processed by the provisioning item has misconfiguration (recursive requirement - it depends on itself).

Resolution

Remove faulty requirement from the Resource configuration:

Home > Products > Resources > ResourceID > "Depends On" tab

or

Home > Products > Resources > ResourceID > "Necessary To" tab.

Cancel the current order and place a new one.

Internal content