Symptoms

When the steps below are followed:

  1. Home -> Operations -> Subscriptions -> subscriptionID
  2. Click on Service Plan ID on the General page
  3. Click on "Subscription Periods" tab or "Resource Rates" tab.

an error occurs:

Table Service Plan doesn't contain row with id Int32(NULL).

Cause

This issue is caused by product bug with id #PBA-62342.

Resolution

As a workaround perform the following steps:

  1. Create file /usr/local/bm/customization/Plan_MyPlanList.xml

    with the following content

    <window id="Plan_MyPlanList">
<actions>
    <action id="StandardInput">
      <call type="server" callee=BM::GetMyServicePlans(sortno) return=PlanID, name/>
      <call type="server" callee=BM::GetCurrentAccountID() return=AccountID />
    </action>
</actions>      
</window>

  2. Restart WWW container:

    /etc/init.d/www restart

    You will need to remove the customization file after update with bug fix is installed.

Internal content