Symptoms

Attempt to manually change expiration date for subscription fails with error:

You may not change the Expiration Date on this Subscription

Cause

By design it is possible to change expiration date only for Active or Expired subscriptions. Possible reasons of the error:

  1. Subscription in question is Trial.
  2. Subscription status is "Graced".

Resolution

  1. There is a feature request #PBA-60451 ("Ability to change expiration date of trial subscription") to implement possibility of changing expiration date for Trial subscriptions.
  2. Update status of subscription to Active with SubscriptionStatusUpdate_API and then change expiration date.

Internal content