Symptoms
You have one of the following system configurations, and you need to add a new resource to existing service templates, service plans, and subscriptions.
Provider Account
Service ABC [Provider] Service Template
Service ABC [Provider] Service Plan
Power Reseller Account
Service ABC [Provider] Subscription
Service ABC [Reseller] Service Template
Service ABC [Reseller] Service Plan
Customer Account
Service ABC [Reseller] Subscription
-OR-
Provider Account
Service ABC [Provider] Service Template
Service ABC [Provider] Service Plan (delegated to Value Added Reseller Account)
Value Added Reseller Account
Service ABC [Provider] Service Plan (delegated to Value Added Reseller Account)
Customer Account
Service ABC [Provider] Subscription
Resolution
Power Reseller Model (New Resource Without Resource Rate)
In the Operations Provider Control Panel, add the new resource to the Service ABC [Provider] service template:
- Go to Products > Service Templates.
- Select the Service ABC [Provider] service template.
- On the General tab, click Deactivate.
- On the Resources tab, click Add resources.
- Select the resource and click Submit.
- Specify a limit and click Submit.
- On the General tab, click Activate.
In the Billing Provider Control Panel, update all existing subscriptions of the Service ABC [Provider] service template:
- Go to Products > Service Plans > Service Templates tab.
- Select the Service ABC [Provider] service template.
- On the Resources tab, select the new resource.
- Click Synchronize.
- Set Install to Subscriptions, where to All Subscriptions.
- Click Synchronize.
In the Operations Reseller Control Panel, do the actions from step 1 for the Service ABC [Reseller] service template.
- In the Billing Reseller Control Panel, do the actions from step 2 for the Service ABC [Reseller] service template.
Power Reseller Model (New Resource with Resource Rate)
In the Operations Provider Control Panel, add the new resource to the Service ABC [Provider] service template:
- Go to Products > Service Templates.
- Select the Service ABC [Provider] service template.
- On the General tab, click Deactivate.
- On the Resources tab, click Add resources.
- Select the resource and click Submit.
- Specify a limit and click Submit.
- On the General tab, click Activate.
In the Billing Provider Control Panel, create a resource rate for the new resource and update all existing subscriptions of the Service ABC [Provider] service plan:
- Go to Products > Service Plans > Service Plans tab.
- Select the Service ABC [Provider] service plan.
- On the Resource Rates tab, click Add New Resource Rate.
- Select the new resource and specify the resource rate properties.
- Click Add Resource Rate(s).
- On the General tab, click Update Subscriptions.
- Set Select to All Subscriptions.
- Set Install new resource(s) to Yes.
- Set Install into Provisioning System to Immediately.
- Click Update Subscriptions.
In the Operations Reseller Control Panel, do the actions of step 1 for the Service ABC [Reseller] service template.
- In the Billing Reseller Control Panel, do the actions of step 2 for the Service ABC [Reseller] service plan.
Value Added Reseller Model (New Resource Without Resource Rate)
In the Operations Provider Control Panel, add the new resource to the Service ABC [Provider] service template:
- Go to Products > Service Templates.
- Select the Service ABC [Provider] service template.
- On the General tab, click Deactivate.
- On the Resources tab, click Add resources.
- Select the resource and click Submit.
- Specify a limit and click Submit.
- On the General tab, click Activate.
In the Billing Provider Control Panel, update all existing subscriptions of the Service ABC [Provider] service template:
- Go to Products > Service Plans > Service Templates tab.
- Select the Service ABC [Provider] service template.
- On the Resources tab, select the new resource.
- Click Synchronize.
- Set Install to Subscriptions, where to All Subscriptions.
- Set Update Reseller's Customers to Yes.
- Click Synchronize.
Value Added Reseller Model (New Resource with Resource Rate)
In the Operations Provider Control Panel, add the new resource to the Service ABC [Provider] service template:
- Go to Products > Service Templates.
- Select the Service ABC [Provider] service template.
- On the General tab, click Deactivate.
- On the Resources tab, click Add resources.
- Select the resource and click Submit.
- Specify a limit and click Submit.
- On the General tab, click Activate.
In the Billing Provider Control Panel, create a resource rate for the new resource and update the Service ABC [Provider] service plan:
- Go to Products > Service Plans > Service Plans tab.
- Select the Service ABC [Provider] service plan.
- On the Resource Rates tab, click Add New Resource Rate.
- Select the new resource and specify the resource rate properties.
- Click Add Resource Rate(s).
- Go to Products > Service Plans > Service Plans tab.
- Select the Reseller Service Plan that is used to delegate the Service ABC [Provider] service plan to the Value Added Reseller Account.
- On the General tab, click Synchronize Resellers.
- Set Create new Resources to Yes.
- Click Synchronize.
In the Billing Reseller Control Panel, update all existing subscriptions of the Service ABC [Provider] service plan:
- Go to Products > Service Plans > Service Plans tab.
- Select the Service ABC [Provider] service plan.
- On the General tab, click Update Subscriptions.
- Set Select to All Subscriptions.
- Set Install new resource(s) to Yes.
- Set Install into Provisioning System to Immediately.
- Click Update Subscriptions.