Symptoms
Provider placed Cancellation Order for SSL Certificate, however the order failed with the following error:
<item key="protocol">XCP</item>
<item key="object">TRUST_SERVICE</item>
<item key="response_text">Order is in an unacceptable state</item>
<item key="action">CANCEL_ORDER:REPLY</item>
Cause
There is some discrepancy with the order data on the OpenSRS side.
Resolution
It is necessary to contact OpenSRS team to clarify why the error is returned.