Symptoms
Domain transfer order in BA is stuck in Long Running Operation (LRO) status. In the subscription service status history there are records like:
Registrar accepted request for domain transfer. Domain status:Checking Transfer Status. <X time(s) called.
Checked status of transfer in registrar. It is in progress.Domain status:Checking Transfer Status. Order Details Email not sent to RSP as per their account settings<X time(s) called.>
In OPENSRS.log there is a registrar response:
<item key="0">
<dt_assoc>
<item key="timestamp">02-JUN-2014 11:00:27</item>
<item key="note">Order Details Email not sent to RSP as per their account settings</item>
</dt_assoc>
</item>
<item key="1">
<dt_assoc>
<item key="timestamp">02-JUN-2014 11:00:25</item>
<item key="note">Transfer Request message sent to john.doe@example.com msg_id=288380233</item>
</dt_assoc>
</item>
</dt_array>
</item>
Cause
OpenSRS sent a transfer approval request to the current domain owner, but (s)he did not follow the instructions described in the e-mail sent. The e-mail address used is indicated in the registrar response (john.doe@example.com in this example).
Resolution
An e-mail box john.doe@example.com shall be checked for the OpenSRS messages, the transfer request shall be confirmed, then an order will be processed further.