Symptoms
Lync APS 2.0 Customer is not able to create Lync Call Group.
Error message at POA-CCP:
[500] Limit for resource 'Lync Call Group Service' in subscription exceeded, current limit is 1.
Despite the fact resource limits have been configured accordingly deployment documentation following error is registered in poa.debug.log:
May 5 17:37:40 core : ERR [SYSTEM 1:29854:b0da4bb0 SAAS]: [APSC] REST Error: POST /aps/2//resources/5b396de5-57ae-47aa-a953-
d5fd714d0162/agentQueues/ code=500: Limit for resource 'Lync Call Group Service' in subscription exceeded, current limit is 1.
Cause
Due to documentation bug APSA-7132, the limit for resource 'Lync Call Group Service' must be set to 1.
But actually then a new Lync User Group or Lync Call Group is created it is linked with this 'Lync Call Group Service' so it's usage is increased.
Resolution
Change limit of resource 'Lync Call Group Service' to 'Unlimited' in service template.