Enom domain renewal order fails: "This is an active domain, hence no need to renew it" : CloudBlue Technical Support

Enom domain renewal order fails: "This is an active domain, hence no need to renew it"

Modified on: Thu, 23 Jan, 2020 at 1:57 PM

Business Automation Business Automation:5.4 Business Automation:5.5 Business Automation:5.x

Symptoms

A renewal order for the domain registered with Enom fails with an error:

<Err1>This is an active domain, hence no need to renew it.</Err1>

Cause

Incorrect renewal request is sent to Enom by PBA, which is a bug #PBA-47307.

Resolution

The bug is corrected in PBA 5.4.14 (5.5.1), schedule the PBA updates installation. Until updates are installed, the domain can be renewed manually on the registrar side and order completed via Domain Conflict Resolver.

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