Symptoms
Domain subscription is canceled or Terminated after expiration in PBA-E. However on registrar side domain is still active.
Cause
There may be several causes for such issue:
Domain subscription is Terminated but not Removed. In such case domain stays Registered in PBA-E also.
- Registrar restricts domain zones from cancellation and basically cancellation is just changing of auto-renew option.
Resolution
Terminated/Stopped subscription can be destroyed manually using "Destroy" button on Subscription general screen. For automatical destroy make sure following options are set to "Yes":
- "Destroy Service on Cancel" in
PBA-E Home> Product Director> Plan Manager> Service Templates> select needed domain service template
- "Destroy Service after Hold Period" in
PBA-E Home> Configuration Director> Sales & Financial Settings> Service Terms> select terms of corresponding domain Service Plan
.
- "Destroy Service on Cancel" in
- Clarify with registrar if domain zone supports cancellation.