Symptoms

Domain transfer order fails. In Service Status History of corresponding subscription there is following record:

Registrar declined request for domain transfer. Domain registration in Registrar failed: error no: 0 error text: Err1: An authorization key is required for domainname.tld Domain status:Prepared.

Cause

The transfer key was not entered when the order was placed

Resolution

Go to order Provisioning Items, open failed domain item, enter Transfer key, Save Changes and resubmit the order

Internal content